Welcome to Resident Services
The Appfolio Online Portal is an easy, fast, and secure way to pay rent and other charges online, view your payment history, and submit maintenance requests. Access your Online Portal from any mobile device.
Already have an account?
Pay online, check the status of your payments and review your payment history.
Submit online maintenance requests. Please remember the following when thinking about home maintenance:
You are responsible for basic home maintenance like bulb, battery, and filter replacements, simple wear-and-tear, simple drain clogs, etc. Please refer to your lease for details.
Please attempt basic troubleshooting before reaching out to us. Many helpful guides are online.
For non-emergency repairs, please use Appfolio online portal to submit maintenance requests. Describe thoroughly what the problem is, what you've already done to mitigate the problem and include pictures when possible. Allow us up to a week for non-emergency repairs so we can get the best technician to help you.
For repairs needing more immediate attention, such as for imminent damage or safety issues, please call our emergency maintenance line at 1-877-293-0760.
After Hours Emergency Number: 1-877-293-0760
After-hours service will be dispatched if:
No heat in your rental in winter.
Your gas / electric account is current. If shut-off for non-payment is a possibility please contact the utility.
No electricity in your rental:
You have checked all circuit breakers by flipping them hard to the OFF position and then hard to the ON position and have reset any and all GFI breakers (these are the little buttons sometimes found on outlets in bathrooms and kitchens, laundry rooms, and garages)
Flooding in your unit:
The leak is not containable or within the confines of a sink, toilet or bathtub.
You are not able to stop the leak by turning off a water valve.
There is continued risk of damage to the property.
CALL 911 immediately
The Fire Department will contact us
Carbon monoxide is an odorless gas. If your carbon monoxide detector sounds, take the following action:
Get everyone outdoors immediately, and call 911.
Leave all windows and doors closed, allowing a more accurate reading of the CO levels by the Fire Department.
The Fire Department will contact us according to their findings.
Plumbing is clogged:
All toilets within the unit have stoppage.
You have attempted clearing the toilet via a plunger.
Sewage is backing within any non-toilet drain.
**A $100 service fee will be charged for emergency dispatch if non-payment of utility or the above proactive actions have not been attempted.**
After-hours service will NOT be dispatched for the following reasons:
Hot water issues
Air conditioning issues
any other maintenance issues that are not listed above.
For noise complaints or security issues please call the police: 911 or 607-272-9973 for the non-emergency line.
If the problem does not require police, please email management at email@example.com.
Key / lock issues:
If you lock yourself out of your unit or the building, you will need to call a locksmith. THE LOCK MAY NOT BE CHANGED unless absolutely necessary, and it is the resident’s responsibility to ensure that the office receives a copy of the new key. If a lockout happens after hours; then the tenant is responsible for paying the cost of the bill from the locksmith directly. Our preferred locksmith is Ace Security Control Locksmith and their 24/7 emergency line is 607-273-8840.
If the smoke detector begins to sound or “chirp”, the batteries need to be replaced with a 9-Volt battery.
Questions about Appfolio?
Want to speak to someone from our team?
For non-maintenance questions or concerns please email us at firstname.lastname@example.org.